Last updated: October 2025
Thank you for shopping at Next Wave Wealth.
We want you to feel confident and satisfied when purchasing our digital products. This policy outlines the conditions under which refunds, exchanges, and technical support are provided.
By placing an order with us, you agree to the following terms.
1. Nature of Our Products
Next Wave Wealth offers digital educational materials, including eBooks, reports, templates, and toolkits.
Because these items are delivered electronically and accessible instantly after purchase, they cannot be physically returned.
However, we understand that circumstances arise, and we’re committed to resolving any issues fairly.
2. Eligibility for Refunds
We offer refunds in the following cases:
- Duplicate Purchase: If you accidentally buy the same product more than once.
- Technical Issues: If a product is not accessible or corrupted and our support team cannot resolve it within 7 business days.
- Incorrect File Delivery: If you receive the wrong digital item.
- Unintentional Transaction: If a transaction error occurs (e.g., double charge, payment glitch).
Refunds are not issued for:
- Change of mind or personal preference after download.
- Claims of dissatisfaction where product descriptions were clear.
- Failure to download or access due to user device issues unrelated to our system.
3. Refund Request Procedure
To request a refund:
- Email support@nextwave-wealth.com within 7 days of purchase.
- Include your order number, product name, and a short description of the issue.
- Our team will review your request within 3–5 business days and contact you for resolution.
If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
4. Exchanges and File Re-Delivery
If you purchased the wrong file or the download failed, we’ll gladly:
- Reissue the correct file or
- Provide access to an updated link at no additional cost.
Please contact support@nextwave-wealth.com with proof of purchase.
5. Technical Support
For any product-related questions or download issues, contact our support team at support@nextwave-wealth.com.
We’re available Monday to Friday, 9:00 AM – 5:00 PM (GMT), excluding public holidays.
We’ll aim to resolve most issues within 2–3 business days.
6. Digital Product Licensing
All products sold on our website are for personal or professional use only unless otherwise stated.
Reselling, redistributing, or sharing products publicly is strictly prohibited under our Terms of Service.
7. Chargebacks & Disputes
Before filing a chargeback, we encourage customers to contact us first.
We’re committed to resolving all billing or access issues quickly and fairly.
Unauthorized or fraudulent chargebacks may result in suspension of access to our platform and future purchases.
8. Updates and Revisions
We may update this policy occasionally to align with new regulations or internal changes.
The most recent version will always be available on this page with the latest revision date.